Frequently Asked Questions
Everything you need to know about Merach fitness equipment and your order.
What is the standard shipping time for Merach fitness equipment?
Orders are typically processed within 1-2 business days. Depending on your location, standard delivery for large equipment like rowers and exercise bikes usually takes 3-7 business days.
Do Merach products come with a warranty?
Yes, all Merach products include a standard 12-month warranty covering manufacturing defects. We also offer extended protection plans for additional peace of mind.
What is your return policy for home gym equipment?
We offer a 30-day risk-free trial. If you are not satisfied with your purchase, you can return it within 30 days of delivery in its original packaging. Please note that return shipping fees may apply.
How do I track my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery status in real-time.
Does Merach equipment integrate with fitness apps?
Most of our smart equipment is compatible with the Merach App via Bluetooth. Many models also support third-party integrations like Kinomap and Zwift to enhance your training experience.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Klarna or Affirm to help you pay over time.